RETurns

ReturNS

Your product doesn’t fit? No problem, you can return items within 30 days. 

Just print out the returns form and shipping label, place the completed returns form with the item in the package and seal it. Stick the shipping label onto the outside of the package and take it to the nearest DHL service.

Print shipping label and returns form

Only one return per order is possible.
 

RETURNS DEADLINE

A product can be returned within 30 days of receipt.
 

CHARGES FOR RETURNS

The charge for a return is EUR 5, DKK 40 or SEK 60.

For every parcel that is not returned, we will donate €3 to the ACCELERATOR FUND FOR CLIMATE.

Ukraine
 

REFUNDS

We will process your return as soon as it is received. Refunds will be paid in the same way as the original payment method.
 

return of cartridges

Safety first! AVABAG cartridges are classified as hazardous materials for shipping purposes and must therefore be packaged extremely well. For this reason, our cartridges are shipped exclusively by the shipping provider DPD in dedicated safety packaging.

Important: If you wish to return cartridges, they must also be sent back via DPD in the safety packaging provided. To do this, register your return using our return form. Our Customer Service team will then send you a return label via email and help you with the remaining steps.
 

WRONG ITEM

If you receive the wrong product or a product you did not order, you can return it to us in the usual way. Please inform us of this on the return form.

Please contact our customer service team if you have any questions.