Your product doesn’t fit? No problem, you can return items within 30 days.
Just print out the returns form and shipping label, place the completed returns form with the item in the package and seal it. Stick the shipping label onto the outside of the package and take it to the nearest DHL service.
Please note: For reasons of hygiene, socks and undergarments are excluded from return or exchange. We can only refund/replace products that are unworn, undamaged and in their original packaging.
Only one return per order is possible.
A product can be returned within 30 days of receipt.
CHARGES FOR RETURNS
The charge for a return is EUR 5, DKK 40, GPB 5 or SEK 60.
For every order that is not returned, we will donate EUR 3 towards conservation of the Tarkine rainforest in Tasmania, the country from which our merino wool comes.
We will process your return as soon as it is received. Refunds will be paid in the same way as the original payment method.
return of cartridges
Safety first! AVABAG cartridges are classified as hazardous materials for shipping purposes and must therefore be packaged extremely well. For this reason, our cartridges are shipped exclusively by the shipping provider DPD in dedicated safety packaging.
Important: If you wish to return cartridges, they must also be sent back via DPD in the safety packaging provided. To do this, register your return using our return form. Our Customer Service team will then send you a return label via email and help you with the remaining steps.
If you receive the wrong product or a product you did not order, you can return it to us in the usual way. Please inform us of this on the return form.
Please contact our customer service team if you have any questions.