RETurns

ReturNS

Your product doesn't fit or suit you? No problem, you can use our returns service within 30 days. 

To do this, please print out the return slip and shipping label, place the completed return slip with your item in the package and seal it. Affix the shipping label on the outside of the package and take it to the nearest post office.

Print shipping label and returns form

Only one return per order is possible.
 

DEADLINE FOR RETURNS

You can return your product within 30 days after delivery.
 

CHARGES FOR RETURNS

The return shipping charges are borne by the customer.

For every parcel that is not returned, we will donate 3 Swiss francs to the ACCELERATOR FUND FOR CLIMATE.

Ukraine
 


CREDITS

We process your return as soon as we receive it. The purchase amount is refunded to your original payment method.
 

CARTRIDGE RETURNS

Safety first! AVABAG cartridges are classified as hazardous goods for shipping and must therefore be especially well packaged (padding). Every box also bears a special label marked UN 1066.

Important: Cartridge returns must also comply with safety requirements of Swiss Post. To this end, notify us of your returns using our returns form. Our customer service will then send you the necessary documents via e-mail and assist you with further steps.
 

WRONG ITEM RECEIVED

If you inadvertently received the wrong item or a product you didn't order, you can simply send it back to us. Please let us know this on the return slip. Please contact our customer service beforehand for the cost of the return. Compensation for postage after the fact is not possible.
 

Please contact our customer service team if you have any questions.