ORDERING & SHIPPING

ORDERING

You can order ORTOVOX products from the online shop. Online purchases made through our website will only be delivered by FedEx to the United States.

You can order from the ORTOVOX online shop if you have a customer account or as a guest without registration. A customer account enables you to store address details in the order process and see your previous orders.
 

DELIVERY AND SHIPPING COSTS

Your products will be shipped by FedEx Ground. Orders are generally shipped within two working days; the estimated delivery time is shown on the detailed product page, in the shopping cart and on the order confirmation page.

Shipping by FedEx in the United States costs US$10.00. Shipping costs for orders US$150 or more are paid by ORTOVOX. 

TRACKING

An email with a tracking number for your delivery will be sent with your shipping confirmation. This will enable you to track your delivery.
 

CANCELLING OR AMANDING AN ORDER

We will process and ship your order as quickly as possible to reduce wait time. For this reason, orders cannot be canceled or amended. However, you can return the item.
 

BILLING

The invoice for your order will be sent by email along with shipping confirmation and can be viewed in your customer account. Items cannot be sent by post.
 

REFUNDS

We will process your return as soon as it is received. We will send you an email when we have received your return. Refunds will be paid in the same way as the original payment method.

Please note: For reasons of hygiene, socks and undergarments are excluded from return or exchange. We can only refund/replace products that are unworn, undamaged and in their original packaging. 
 

PAYMENT METHODS

The following payment methods can be used in the ORTOVOX online shop and are processed by the service provider heidelpay:

Credit card: You can pay for your order by Visa or Master Card. Credit card details are SSL encrypted for maximum security. 

Please contact our customer service team if you have any questions.