ORDERING & SHIPPING

ORDERING

You can order ORTOVOX products from our online shop. Online purchases made through our website will only be delivered by DHL and DHL Express within Europe.

You can order from the ORTOVOX online shop if you have a customer account or as a guest without registration. A customer account enables you to store address details in the order process and see your previous orders.
 

DELIVERY AND SHIPPING COSTS

Your products will be shipped by DHL or DHL Express. Orders are generally shipped within two working days; the estimated delivery time is shown on the detailed product page, in the shopping cart and on the order confirmation page.

Shipping by DHL within the EU costs EUR 5, DKK 40, GBP 5 or SEK 60. Shipping costs for orders worth EUR 150, DKK 1200, GBP 130 or SEK 1600 or more are paid by ORTOVOX.

Shipping by DHL Express within the EU is EUR 20, 150 DKK, 18 GBP or 210 SEK.

 

TRACKING

An email with a tracking number for your delivery will be sent with your shipping confirmation. This will enable you to track your delivery.
 

CANCELLING OR AMANDING AN ORDER

We will process and ship your order as quickly as possible so that you don’t have to wait too long for it. For this reason, orders cannot be canceled or amended. However, you can return the item.
 

BILLING

The invoice for your order will be sent by email along with shipping confirmation and can be viewed in your customer account. Items cannot be sent by post.
 

REFUNDS

We will process your return as soon as it is received. We will send you an email when we have received your return. Refunds will be paid in the same way as the original payment method.

Please note: For reasons of hygiene, socks and undergarments are excluded from return or exchange. We can only refund/replace products that are unworn, undamaged and in their original packaging. 
 

PAYMENT METHODS

The following payment methods can be used in the ORTOVOX online shop and are processed by the service provider heidelpay:

Credit card: You can pay for your order by Visa or Master Card. Credit card details are SSL encrypted for maximum security. 

PayPal: If you pay via PayPal, you will automatically be asked to login to PayPal and confirm the payment. 
 

Please contact our customer service team if you have any questions.