WARRANTY AND EXTENSION OF THE STATUTORY WARRANTY
Only the best raw materials are used for our garments. Thorough production and a multi-level quality control ensure a high quality standard. The utilized wool fabrics made out of Merino and sheep’s wool are natural products offering unique properties. They vary according to the raw material so they need a special user’s care.
WARRANTY
We are very sorry that one of our products is defective despite careful material selection and comprehensive quality control.
We guarantee a legal warranty of 2 years on all of our products. Claims can be made under warranty on presentation of the proof of purchase.
Damage caused by normal use, wear, accidents and improper use are excluded from the warranty.
Please note that wool products in particular require special care. A loss of function caused by incorrect care is not covered by the warranty.
Always try to repair your product for reasons of sustainability. Should this not be possible, the item will be exchanged. In the latter case, your item will be automatically retained and disposed of.
HOW DOES IT WORK?
- CLEAN THE PRODUCT
For reasons of hygiene and for the benefit of our employees, please first clean the product. Please ensure you follow the care instructions. - PROCESS
Please email warranty-usa@ortovox.com with the following information: your name, address, product in question, a description of the issue, and a few photos. Our team will review your claim. - WHAT HAPPENS TO THE ITEM UNDER CLAIM?
If the warranty claim is justified, ORTOVOX will repair or replace your product. - HOW LONG WILL IT TAKE TO PROCESS MY CLAIM?
Turnaround time once ORTOVOX receives your products can vary depending on the season. During our peak season, September-March, repairs can take 8 to 12 weeks once we receive the product. For faster turnaround, please consider sending your products back during the Spring and Summer months.