safety notice

AVABAG CARTRIDGE CARBON

This is how to check your AVABAG cartridge carbon

                                                                                           

Can't see the picture?

Here you find the PDF

faqs - FREQUENTLY ASKED QUESTIONS

HERE YOU FIND ANSWERS TO THE MOST ASKED QUESTIONS.

FAQs - General questions about the safety notice

The adapter is the connector between the cartridge and airbag system. The adapter can be silver, light blue or dark blue, and is screwed into the system in the backpack.

 

It affects all customers who have an AVABAG cartridge carbon with a dark blue adapter and a quality inspection date between March 22, 2018 and September 30, 2019 on the cartridge.

Not affected by the safety notice are AVABAG customers who

1.       have a cartridge with a silver or light blue adapter (see images)

2.       come from North America, which has its own cartridges.

Not affected by the safety notice are AVABAG customers who come from North America, which has its own cartridges.

 

Only the ORTOVOX AVABAG CARTRIDGE CARBON is affected by the safety notice. ABS-specific issues are not taken into account here.

The weight of an unpierced AVABAG cartridge must correspond to the weight specified on the AVABAG cartridge (+/-5g). If the weight deviation exceeds 5g above or below the specified value, the cartridge can be replaced at a specialist dealer.

 Due to the abnormalities that have occurred, we recommend you carry out the following check:

 

Regardless of the safety notice, ORTOVOX indicates in the instruction manual, directly on the cartridge, and via ORTOVOX communication channels that the weight of the AVABAG cartridge must be checked before each use.

You can search for an ORTOVOX dealer near you here:  

All ORTOVOX dealers have been informed. If not enough cartridges are in stock, your dealer can order more. They are usually delivered within three working days.

If the weight of your non-activated cartridge is lower than it should be, you can replace it with a new cartridge at your trusted specialist dealer free of charge.

If your cartridge is affected, you can simply have it replaced free of charge at your ORTOVOX dealer. There you will get a new cartridge.

All ORTOVOX dealers have been informed. If not enough cartridges are in stock, your dealer can order more. They are usually delivered within three working days.

 

 

ORTOVOX is committed to state-of-the-art safety and emergency products that meet the highest possible quality standards. ORTOVOX provides comprehensive instruction manuals with this product – safety is our top priority. If products have unexpected quality deviations, it is our responsibility to inform the affected parties.  

If you still have questions, contact our ORTOVOX service team via email to avabag@ortovox.com or calling 0049-89-66675 215.

 

FAQs - Check the weight

You can use normal kitchen scales (that display grams).

Please ensure your cartridge has not been pierced and you have removed the protective cap. The required weight is specified on the cartridge. The actual weight of your cartridge must be within +/-5g of the specified weight.

There is a sticker on your cartridge that specifies the weight (without cap).

You can also take your AVABAG cartridge carbon to your ORTOVOX sports retailer to check the weight.

If the weight of your AVABAG cartridge carbon is more than 5g below the weight specified on the cartridge (without cap), take your cartridge to an ORTOVOX dealer near you. There, you can replace your cartridge with a new one free of charge.

If the weight of the AVABAG cartridge carbon is the same as the weight specified on the cartridge (+/-5g), you can continue to use the cartridge without any concern.

ORTOVOX indicates in the instruction manual, directly on the cartridge, and via ORTOVOX communication channels that the functionality of the airbag system must be checked before each use. This includes checking the weight and the correct filling level of the cartridge. If the system is prepared incorrectly or if the cartridge is filled incorrectly, the AVABAG avalanche airbag might not activate.

You must check the weight of your AVABAG cartridge carbon  before every use.

The protective aluminum cap is probably still screwed on. Please remove it and weigh the cartridge again.