Recall S1+

FAQ

WHY IS ORTOVOX RECALLING THE S1+ AVALANCHE TRANSCEIVER? 
Individual feedback after search training and intensive follow-up inspections have shown that in very rare cases, a disturbance can occur in the transmission function in the ORTOVOX S1+ avalanche transceiver. The reason for this is the possible failure of a component. In order to eliminate any risk for our customers, we have decided on a voluntary recall so that the affected component can be replaced. 

IS MY BEACON AFFECTED BY THE RECALL? 
If you have any S1+ model, YES it is affected by the recall. This is an international issue, where all models are required to be repaired, regardless of year or purchase location. 

MY BEACON SEEMS TO BE WORKING JUST FINE, DO I HAVE TO SEND IT IN? 
YES. For your safety you must send your beacon in to be repaired. While it is functioning properly today, a piece in its hardware has the potential to disrupt your transmission capabilities. 

WHAT IS MY SERIAL NUMBER? 
Go to the Menu, select Tools, then select the Information Icon, it is the very top 8-digit alpha numeric sequence. 

  • Switch your S1+ to transmit mode
  • After the selftest press the menu button for 3 seconds
  • Select the symbol “settings”
  • Switch to the symbol “information”
  • Your S1+ serial number is in the first line (8-characters)


HOW LONG WILL IT TAKE TO GET MY BEACON REPAIRED? 
Since beacon repair will be done by the manufacturer in Germany, it may take several months to return your beacon to you. 

WHAT IF I NEED A BEACON IMMEDIATELY? 
Ortovox may offer a 3+ model as a loaner beacon during the repair period. Once your repaired unit is ready to be returned to you, Ortovox will issue a return label for the 3+ to be returned. 

WHAT IF I JUST WANT TO RETURN MY S1+? 
This is a safety effort to replace a hardware piece in your beacon, Ortovox will not offer returns or credits for used beacons. 

ARE THE 3+ AND ZOOM+ BEACONS AT RISK FOR THE POTENTIAL TRANSMITTING ISSUE? 
NO. The hardware piece possessing the potential issue is only used in the S1+ model. The 3+ and Zoom+ models have no issues to report and are not at risk. 

HOW MUCH WILL THIS COST ME? 
Ortovox will cover all shipping and repair costs. Please follow shipping instructions carefully so as not to incur any of your own charges. 

HOW CAN I TELL IF THE COMPONENT HAS ALREADY BEEN REPLACED IN AN S1+? 
A revamped S1+ can be recognized by the green border around the menu button and the horizontal green bar beside it. These graphics are white in devices that are yet to be revamped.

WHO CAN I CONTACT IF I HAVE MORE QUESTIONS?

In addition to the information on our website, you can also contact us with your questions at recall@ortovox.com and on +49-89-666 74-215. We are available on Monday-Friday from 9.00 - 12.00 and 13.00 - 17.00.

For Canada and USA:

ORTOVOX is committed to answering your questions and helping all consumers through this process as easily and efficiently as possible. Please follow this link.