FAQs 3+ Recall
Here you can find answers to the FAQs.
Why is ORTOVOX recalling the S1+ avalanche transceiver running software version 2.1?
Feedback from our SAFETY ACADEMY PARTNERS has revealed that, in some very rare situations, temporary disruption of the transmission function may occur on our 3+ avalanche transceivers running software version 2.1. The reason for the disruption is a software error.
As a precautionary measure to ensure our customers are not at risk, we are recalling all 3+ transceivers running software version 2.1.
Which devices are affected?
This precautionary recall applies exclusively to ORTOVOX 3+ avalanche transceivers running software version 2.1.
3+ devices running the following software: 1.0, 1.1, 2.0, 2.2 – no matter what color – and all other ORTOVOX avalanche transceivers (S1+, S1, ZOOM) are not affected.
How do I know which software version is running on my ORTOVOX 3+?
Push the search/send switch into the send position. For this to work, the switch has to be pushed in! Now switch on your 3+. This information will be displayed consecutively:
- 10-digit serial number
- Display test screen
- Remaining battery capacity
- INSTALLED SOFTWARE VERSION
If 2.1 is displayed: YOUR DEVICE IS AFFECTED BY THE RECALL.
If 1.1, 2.0 or 2.2 is displayed: Your device is NOT affected.
If NO NUMBER is displayed, your device is running software version 1. This device is NOT affected
My 3+ avalanche transceiver functions perfectly with software version 2.1. Can I continue to use it?
No! All devices affected by the recall may no longer be used without the required software update to version 2.2.
How can the error be rectified?
The new software version 2.2 will rectify the error.
What else will be done besides the update?
Your 3+ will also be checked for leaking batteries, and the housing and the mechanical functionality of the switches will also be tested. Further checks will not be carried out.
What is the disruption?
Temporary disruption of the transmission signal’s pulse may occur on rare occasions. If this happens, the breaks between the transmission signals may be prolonged by a few milliseconds. If this happens when the device is searching, confusing messages may be temporarily displayed on the transceiver. This may cause time to be lost in the search.
Will I have to pay shipping costs?
Recall will start on May 25th and is free of charge. By using our online form you will be able to print out a label to be used for sending in your device free of charge.
From May 25th onwards you will find a form on the website that you can use to send in your 3+ running software version 2.1 free of charge. We will install the new software version 2.2 onto your 3+ and return it to you as soon as possible.
How long will the update take?
Due to the large number of devices, processing time is currently 2-3 weeks after arriving at our service center. Devices will be updated and returned in the order that they arrive at our service point.
Why wasn’t the error discovered earlier?
Our avalanche transceivers undergo 100% comprehensive quality control and are tested several times for functionality before distribution. Despite our comprehensive quality control measures, we have now discovered a scenario that has never before occurred in our QA processes.