Dear ORTOVOX customer,
Feedback from our SAFETY ACADEMY PARTNERS has revealed that, in some rare situations, temporary disruption of the transmission function may occur on our 3+ avalanche transceivers running SOFTWARE VERSION 2.1. This can lead to prolongation of the search process. The reason for the disruption is a software error.
There have been no known accidents caused by the software error. However, as a precautionary measure to ensure our customers are not at risk, we are recalling all 3+ transceivers running software version 2.1. Devices affected by the recall may no longer be used without the required software update to version 2.2.
The error was identified and rectified in extensive internal tests. The new software version 2.2 will rectify the error.
WHICH DEVICES ARE AFFECTED?
This precautionary recall applies exclusively to ORTOVOX 3+ avalanche transceivers running software version 2.1. - no matter what color.
3+ devices running software versions 1.0, 1.1, 2.0, 2.2 and all other ORTOVOX avalanche transceivers (S1+, S1, ZOOM) are not affected.