Only the best wool
AT ORTOVOX, a lot of effort is put into ensuring you receive a high-quality product that you can enjoy for a long time to come. To this end, we take charge of quality assurance over many of the individual steps spanning from the merino sheep to delivery.
Tasmania – the origin of merino wool
Quality in development
Regular on-site visits
Quality assurance in Germany
What does a quality manager do?
Quality, quality, quality. At ORTOVOX there is one person whose job it is to check the result of the individual production processes at all important interfaces. The Quality Manager (QM) controls the quality assurance process and is on the go almost 75% of the time in order to be present anywhere new ORTOVOX products are being created, at least for the first few rounds.
The QM is even on board when ORTOVOX is looking for a new production site. Technical requirements, machines, employees’ skills, working conditions and quality management are all checked, and the new factory is only approved after the internal OK has been given.
In Asia and Eastern Europe, we are supported by further Quality Controllers that are extremely well acquainted with ORTOVOX standards and in close contact with our on-site partners. Here, too, the Quality Manager is the first contact partner and interface.
But the QM is also responsible for defining OTOVOX quality standards: which sewing needles are used, which wool fiber strengths should be used, which stitch length is needed. The answers to these and other questions are documented in a Quality Manual and communicated to the partners.