Warranty / Complaints
Complaints - What to do?
1. CLEAN THE PRODUCT
For reasons of hygiene and for the benefit of our employees, please first clean the product. Please ensure you follow the care instructions.
Please take the item to your specialist ORTOVOX dealer or send it to your online dealer. Please ensure you include your proof of purchase. This is required in order to prove your warranty entitlement.
If you purchased your item abroad, please contact a specialist ORTOVOX retailer in your area. Don’t forget your proof of purchase!
For legal reasons, complaints must always be processed where the contract of sale and transfer of merchandise was concluded. Therefore, it is unfortunately not possible to send the product to ORTOVOX directly.
3. WHAT HAPPENS TO THE ITEM UNDER COMPLAINT?
The specialist retailer will contact us and, if the complaint is justified, we will repair or replace your product. If neither of these options is possible, we will automatically refund your item. If you would like your product returned regardless, please notify us of this in advance. If we provide a refund, we will keep the item.
4. HOW LONG WILL IT TAKE TO PROCESS MY COMPLAINT?
Processing normally takes 1–3 weeks. The duration may be slightly longer depending upon the country and whether further queries are necessary.
If the information you require isn’t listed here, you might find your answer in the FAQs.