How long will my device service take?
The avalanche transceiver service lasts a maximum of 4-5 weeks. This time period may double between December and February. We therefore recommend getting a service during the summer months.
When / how often should I have my device checked?
We recommend carrying out a device check-up after 5 years at the latest, and then at 2 year intervals after that.
What happens if I haven’t had my device serviced by the specified date?
Can I still have it done? You can have your device serviced at any time.
Will I be reminded when the device check-up is due / how can I find that out?
You can find this out from the test seal – see the operating instructions.
How much does a device check-up/repair cost?
The costs vary from country to country.
The cost of the service amounts to 19.00 € + sales tax + shipping.
The repair cost amounts to 42.00 € + sales tax + shipping (for new devices), and 100.00 + sales tax + shipping for old devices (old devices are more expensive to repair and an almost new device with a 1-year warranty will be returned to you).
Where do I need to send my avalanche transceiver for check-up/repair?
It all depends on where you are. You can find the right address in the PDF after filling out the service card.
Do I get a status report whilst my device is being serviced ?
Yes, if you have filled out the service card, you can find out your processing status at any time on our homepage HERE (such as a receipt confirmation, dispatch confirmation)
Do I get a test report after a repair/service?
Yes, you will receive a detailed test report or service report when your device is returned to you. In addition, once the service is complete, you can access your service report at any time on our homepage HERE.
Why has my old avalanche transceiver been sent back to me unrepaired?
If the battery in your device has been leaking, (regardless of the age of your device) OR if the device is defective AND more than 20 years old (construction year up to 1995), we will not carry out a repair.
Update / Software-Version
How do I know which software version is on my avalanche transceiver?
For the S1 and S1+, the current software version, e.g. 2.0, will appear after switching the device on.
For the Zoom and 3+, the software version will appear after the serial number and the battery status have been shown.
Where can I get an update? How much does it cost?
You can locate the safety dealer of your choice using our STORE LOCATOR. The dealer is responsible for deciding whether or not costs are incurred. Alternatively, you can have your update done for free at our service point; all you need to pay is 7.00 for postage (please do not send your device freight forward, otherwise the package will not be accepted!)
What improvements does the new update offer me?
You can find all the information about the new updates HERE.
Warranty | Registration
How and where can I register my avalanche transceiver?
You can register your device online HERE which will extend your warranty claim from 2 to 5 years. Depending on the production date (see sticker in the battery compartment), this could even be up to 6 years.
By registering, you will also receive important information about your device and about software updates.
How long do I have left on the warranty for my avalanche transceiver?
The statutory warranty period is 2 years from the date of purchase. When you register your device on our homepage, you will receive a warranty extension of 3 years (thus not 2 but 5 years) from the date of purchase. If you have not yet registered your device, it is important that you retain your proof of purchase and send us a copy of it in the event of service. Only then can you make a claim under the statutory warranty.
Where are ORTOVOX avalanche transceivers made?
Our avalanche transceivers are made in Bavaria/Germany.
When / after how many years should I replace my avalanche transceiver?
If your device is more than 15 years old, we recommend considering a replacement. We cannot give general answers, as your experience with your device and its condition are decisive.
Where can I find the serial number on my avalanche transceiver?
ZOOM+ and 3 +:
After switching on the device, 5 pairs of digits will appear – these are the serial number or device number. This is required i.a. for registration.
S1 and S1+ :
In the menu, go to Tools, Information, where you will be able to read off your serial number.
Which batteries are suitable for my avalanche transceiver? Can I use rechargeable batteries, too?
Our devices are to be used exclusively with ALKALINE batteries. Our avalanche transceivers are not designed for use with rechargeable batteries. The battery function cannot be displayed reliably when using rechargeable batteries.
For which error messages do I need to send in my device?
It is best to send in the device whenever an error message is displayed. You can find information about the displayed error in your operating instructions.
You can correct an inaccurate compass yourself by following the instructions in the operating instructions if you do not want to send it to the service point.
Does the range decrease when the batteries are half empty, for example?
No, it does not decrease as long as the charge level is > 50%. We highly recommend replacing the batteries once the charge level is < 50%. Do not use rechargeable batteries! (as these have an output of only 1.2 volts instead of 1.5 volts)
At what frequency do avalanche transceivers work and is this the same all over the world?
All avalanche transceivers (all manufacturers around the world) transmit at 457 kHz and operate according to the standard EN 300 718.
Are dangerous rays emitted from avalanche transceivers that could interfere with a pacemaker, for example (or vice versa)?
Our devices do not interfere with pacemakers. On the other hand, pacemakers could interfere with the device, so we recommend operating your avalanche transceiver with your right hand (away from your heart).
Old avalanche transceivers
Can I continue to use an old device and will it still offer the same “old” safety and reliability? E.g. F1, M1, S1, Patroller
Old, functional (this is important!) devices still offer reliable search performance despite the outdated technology. However, technical developments have progressed and made the devices more user-friendly and, therefore, safer. The performance has been significantly improved during searching, thanks to the introduction of the Smart Antenna.
Can I exchange my old avalanche transceiver for a new one for an additional payment?
Unfortunately, we are not currently offering a replacement campaign.