New: Your ORTOVOX customer account provides you with access to your online store orders, service requests and product registrations.
One customer account, many benefits
Easily request services
You can book yourself a service via your customer account.
We currently offer the following services
- Avalanche transceiver repair:
Your avalanche transceiver is not working properly or is repeatedly displaying an error message.
- Check:
We recommend that you have us carry out your first avalanche transceiver check after 5 years, and every 2 years after that. A comprehensive general service must also be carried out on your AVABAG system no later than 5 years after the purchase date or straight after an avalanche.
- Update your avalanche transceiver:
Would you like to have your avalanche transceivers updated to the most recent software?
We are currently working on expanding our range of services for you. It’s exciting!
This is how a service request works
- You set up an ORTOVOX customer account.
- You fill out the form under the “Service requests” tab.
- Then you send your device to the listed address.
- Your service request is processed. You can see the current status of your request in your customer account.
- Your product will be sent back to you. You will also receive an invoice and a comprehensive service report to download.
What types of payment are possible?
You can currently pay for your service requests by invoice.
Complete data control
Your customer account provides you with an overview of all the data you have given us for the processing of your store orders, service requests and product registration.
You can provide, add to, edit and also delete this data at any time.
Always up to date
You can register your product in just a few steps under “My products” in your customer account.
Your benefits:
- After registering, you will always be the first to be directly notified of safety-relevant product information and software updates. This means you will always have your equipment in the latest, safest working order!
- You will also have your warranty extended from 2 to 5 years on selected products*.
- You will always have an overview of all your ORTOVOX products.
Which products can be registered?
- All mechanical AVABAGs that have a cartridge system
- All avalanche transceivers
*You will benefit from a warranty extension for the following products:
- the DIRACT and DIRACT VOICE avalanche transceivers
- ZOOM
- 3+
- S1+
How do you register a product?
- Go to “Products” and “Register a new product” in your customer account
- Fill out the form in just a few steps
- Your product has been successfully registered. You will receive a confirmation email.
Warranty extension
Register your ORTOVOX avalanche transceiver or avalanche backpack and benefit from an extension of your warranty from 2 to 5 years*
Your benefits:
- After registering, you will always be the first to be directly notified of safety-relevant product information and software updates. This means you will always have your equipment in the latest, safest working order!
- You will also have your warranty extended from 2 to 5 years on selected products*.
- You will always have an overview of all your ORTOVOX products.
Which products can be registered?
- All mechanical AVABAGs that have a cartridge system
- All electronic AVABG LiTRICs
- Avalanche transceivers: DIRACT, DIRACT VOICE, ZOOM+, 3+ und S1+
*You will benefit from a warranty extension for the following products:
- the LiTRIC system (please note: the LiTRIC backpack is not covered by an extended warranty)
- the DIRACT and DIRACT VOICE avalanche transceivers
- ZOOM
- 3+
- S1+
How do you register a product?
- Go to “Products” and “Register a new product” in your customer account
- Fill out the form in just a few steps
- Your product has been successfully registered. You will receive a confirmation email.
Register now
I am already an ORTOVOX customer
I am new here
Register in just two easy steps!
My benefits as a registered user
- Easily register and manage products
- Extend the warranty period for selected products
- Quickly set up service requests for repairs and checks
- View your service and order history