Service for our products. If there is missing a backpack, a seam etc. when the kevlar cord or the steel cable is pulled from the avalanche probe, or, or ........ this is my job. What else do I do for the company? I manage all rental returns (avalanche transceivers, probes, shovels and backpacks) so Lilo's just the "girl" for all the things that incur at ORTOVOX.