warranty

avalanche transceivers

Avalanche transceivers are rescue devices, which need to be fully functional as they may be crucial for saving lives. Therefore it is essential to return your transceiver for a factory service according to the date indicated on the test seal.

We suggest that you send your transceiver back during the summer months to ensure that you have a fully tested device at the beginning of the winter season.

service

After expiry of the 5 year factory warranty, we recommend that your device is serviced, and thereafter every two (2) years.

WHAT IS DONE? 

  • inspection of functions for transmitter and receiver
  • inspection and, if necessary, exchange of seals
  • inspection of battery contacts and battery capacity and, if necessary, exchange of batteries (replacement of batteries will incur an additional charge, the old ones will be returned to you)
  • test of earphone connection (earphone itself is not checked
  • visual inspection of casing for cracks (if we find cracks, the device must be exchanged, see REPAIR).
  • new sticker for recommended date of inspection

There will be a charge for each service once the warranty period has expired. 

Repair

If your transceiver needs to be repaired, it will be exchanged for a rebuilt device of the same model and year. This repair is intended for any 3+, S1+, S1, ZOOM+ f1 classic, f1 focus, m1 and m2:

  • totally new transmitting and receiving circuits
  • new batteries
  • new casing
  • new contacts

We issue a repair warranty of 12 months on this renewed device. There will be a charge for repairs once the warranty period has expired. Service Price list 

Exception to above: ORTOVOX m1 update 

You can “update” your m1 into a new m2 (colour petrol).