avalanche transceivers

DEVICE SERVICE

The avalanche transceiver service lasts a maximum of 4-5 weeks. This time period may double between December and February. We therefore recommend getting a service during the summer months.  

We recommend carrying out a device check-up after 5 years at the latest, and then at 2 year intervals after that.

Can I still have it done? You can have your device serviced at any time.

You can find this out from the test seal – see the operating instructions.

The costs vary from country to country.

The cost of the service amounts to 19.00 € + sales tax +  shipping (UK: 5 GBP)

The repair cost amounts to 42.00 € + sales tax + shipping (for new devices), and 100.00 + sales tax + shipping for old devices (old devices are more expensive to repair and an almost new device with a 1-year warranty will be returned to you).

It all depends on where you are. You can find the right address in the PDF after filling out the service card.

Wenn du dein Paket nachverfolgen möchtest, beachte bitte, dass du es nicht in unsere Zentrale in Taufkirchen geschickt hast, sondern direkt an die Servicestelle.

Die Adresse lautet: x-log Elektronik GmbH - Werk Amtronik Kapellenstr. 5 D-92245 Kümmersbruck-Moos
Bitte verwende die PLZ 92245 für Anfragen zur Paketnachverfolgung

Yes, if you have filled out the service card, you can find out your processing status at any time on our homepage HERE (such as a receipt confirmation, dispatch confirmation)

Yes, you will receive a detailed test report or service report when your device is returned to you. In addition, once the service is complete, you can access your service report at any time on our homepage HERE.

If the battery in your device has been leaking, (regardless of the age of your device) OR if the device is defective AND more than 10 years old (see construction year) and we can no longer obtain replacement components, we regret that we will be unable to carry out a repair. This is because the components are no longer available and the technology has become obsolete. We only recommend the use of 3-antenna devices. You can find more information in the avalanche transceiver section.

UPDATE / SOFTWARE-VERSION

For the S1 and S1+, the current software version, e.g. 2.0, will appear after switching the device on.

For the Zoom and 3+, the software version will appear after the serial number and the battery status have been shown.

A software update of your avalanche transceiver can be done by your ORTOVOX dealer. Alternatively, you can send your avalanche transceiver directly to our service center.

UPDATE AT YOUR DEALER
You can find your nearest ORTOVOX dealer by using our STORE LOCATOR. It is up to the retailer whether or not there are any costs for the update.

UPDATE VIA OUR SERVICE CENTRE
Alternatively, you can send in your avalanche transceiver using our SERVICE CARD. Please do not send your avalanche transceiver freight collect, in this case we cannot accept the package.

You can find all the information about the new updates HERE

WARRANTY / REGISTRATION

You can register your device online HERE which will extend your warranty claim from 2 to 5 years from the date of purchase (please keep your proof of purchase). 

By registering, you will also receive important information about your device and about software updates.

The statutory warranty period is 2 years from the date of purchase. When you register your device on our homepage, you will receive a warranty extension of 3 years (thus not 2 but 5 years) from the date of purchase. If you have not yet registered your device, it is important that you retain your proof of purchase and send us a copy of it in the event of service. Only then can you make a claim under the statutory warranty.

FURTHER QUESTIONS

Our avalanche transceivers are made in Bavaria/Germany.

If your device is more than 15 years old, we recommend considering a replacement. We cannot give general answers, as your experience with your device and its condition are decisive.

ZOOM+ and 3 +:

After switching on the device, 5 pairs of digits will appear – these are the serial number or device number. This is required i.a. for registration.

S1 and S1+ :

In the menu, go to Tools, Information, where you will be able to read off your serial number.

Our devices are to be used exclusively with ALKALINE batteries. Our avalanche transceivers are not designed for use with rechargeable batteries. The battery function cannot be displayed reliably when using rechargeable batteries.

It is best to send in the device whenever an error message is displayed. You can find information about the displayed error in your operating instructions.

You can correct an inaccurate compass yourself by following the instructions in the operating instructions if you do not want to send it to the service point.

No, it does not decrease as long as the charge level is > 50%. We highly recommend replacing the batteries once the charge level is < 50%. Do not use rechargeable batteries! (as these have an output of only 1.2 volts instead of 1.5 volts) 

All avalanche transceivers (all manufacturers around the world) transmit at 457 kHz and operate according to the standard EN 300 718.

Our devices do not interfere with pacemakers. On the other hand, pacemakers could interfere with the device, so we recommend operating your avalanche transceiver with your right hand (away from your heart).

Can I continue to use an old device and will it still offer the same “old” safety and reliability? E.g. F1, M1, S1, Patroller

Old, functional (this is important!) devices still offer reliable search performance despite the outdated technology. However, technical developments have progressed and made the devices more user-friendly and, therefore, safer. The performance has been significantly improved during searching, thanks to the introduction of the Smart Antenna.

Unfortunately, we are not currently offering a replacement campaign.

Didn't find the right answer? Send us an e-Mail to faq@ortovox.com