NEW: Your ORTOVOX customer account provides you with access to your online store orders, service requests and product registrations.
One customer account, many benefits
Easily request service
Whether a check, repair or software update: Easily and quickly send in your product for your desired service.
Complete data control
Data administration made easy: You can quickly and easily edit your user data in your customer account.
Always up to date
Be on the safe side: After registering a product, you are guaranteed to be immediately informed of safety-relevant product data and software updates.
Warranty extension
Register your ORTOVOX avalanche transceiver or avalanche backpack and benefit from an extension of your warranty from 2 to 5 years*
Easily request services
You can book yourself a service via your customer account.
We currently offer the following services
- Avalanche transceiver repair:
Your avalanche transceiver is not working properly or is repeatedly displaying an error message.
- Check:
We recommend that you have us carry out your first avalanche transceiver check after 5 years, and every 2 years after that. A comprehensive general service must also be carried out on your AVABAG system no later than 5 years after the purchase date or straight after an avalanche.
- Update your avalanche transceiver:
Would you like to have your avalanche transceivers updated to the most recent software?
We are currently working on expanding our range of services for you. It’s exciting!
This is how a service request works
- You set up an ORTOVOX customer account.
- You fill out the form under the “Service requests” tab.
- Then you send your device to the listed address.
- Your service request is processed. You can see the current status of your request in your customer account.
- Your product will be sent back to you. You will also receive an invoice and a comprehensive service report to download.
What types of payment are possible?
You can currently pay for your service requests by invoice.
Complete data control
Your customer account provides you with an overview of all the data you have given us for the processing of your store orders, service requests and product registration.
You can provide, add to, edit and also delete this data at any time.
Fleece teddy
The fluffy one
The Fleece Teddy combines soft wool from German merino sheep, textile-to-textile (T2T) recycled polyester and fluffy teddy fleece inserts for high comfort and reliable warmth. Perfect for long powder days, cozy hut evenings and all your adventures in the backcountry.
Highlights
- Warm teddy fleece inserts with high merino wool content
- Loose fit for optimum freedom of movement
For women
For men
The teddy fleece in use
Fleece GP Classic Knit
The warmth-provider
Our classic with a modern look: The Fleece GP Classic Knit is perfect for cold freeride days or cozy hut evenings thanks to its warming wool knit inserts.
Highlights
- Super warm and yet breathable
- Comfortable to wear thanks to merino wool on your skin
For women
Online not available Not available
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For men
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The fleece grid plus classic knit hoody in use
Register now
I am already a ORTOVOX customer
I am new here
Register in just two easy steps!
My benefits as a registered user
- Easily register and manage products
- Extend the warranty period for selected products
- Quickly set up service requests for repairs and checks
- View your service and order history