Warranty processing
Warranty, Repairs, or Parts Question?
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Warranty-Transceivers, Safety Products and Backpacks
If you originally bought your ORTOVOX product from an authorized ORTOVOX dealer, we grant a five (5) year ORTOVOX factory warranty on all avalanche transceivers starting with the date of production (the warranty expiration date is indicated on the battery compartment test seal. IV/10 means that the factory warranty period will expire with the end of the 4th quarter 2010) and for safety system products and backpacks with the date of your sales receipt. On the shovel ORANGE we grant a two (2) year warranty. Defects caused by accidents, normal use (that don’t affect the functions), wear and tear or improper use are excluded from warranty. In case of warranty, we repair or replace the product. Earphones and batteries are excluded from warranty. Warranty services neither prolong nor renew the period of warranty.
Warranty, Repairs, or Parts Question?
U.S Residents Only:
If you believe your ORTOVOX product is defective, requires a spare part, or repair services, please go to our warranty form
Canadian Residents Only:
If you are located in Canada and you have a warranty claim, please email
Timing for Repairs
Turnaround time once Deuter USA, Inc. (Distributing ORTOVOX) receives your products can vary depending on the season. During our peak season, November – March, repairs can take four to six weeks once we receive the product. For faster turnaround, please consider sending your products back during the spring and summer months.
Shipping Policy
Deuter USA, Inc. (Distributing ORTOVOX) will cover the shipping from our warranty location (ground shipping) for all items covered under warranty. Customers are responsible for getting the product to the Deuter USA, Inc. warranty department and expedited shipping requests for returned goods.
Tracking and Insurance for ORTOVOX products
We strongly recommend that all returns sent to Deuter USA, Inc. have a tracking number and are insured. Deuter USA, Inc. cannot accept responsibility for shipments that did not arrive or are damaged and uninsured.
General Information
For additional information concerning warranty, parts, or repairs please contact our warranty department via email .
If you originally bought your ORTOVOX product from an authorized ORTOVOX dealer, we grant a five (5) year ORTOVOX factory warranty on all avalanche transceivers starting with the date of production (the warranty expiration date is indicated on the battery compartment test seal. IV/10 means that the factory warranty period will expire with the end of the 4th quarter 2010) and for safety system products and backpacks with the date of your sales receipt. On the shovel ORANGE we grant a two (2) year warranty. Defects caused by accidents, normal use (that don’t affect the functions), wear and tear or improper use are excluded from warranty. In case of warranty, we repair or replace the product. Earphones and batteries are excluded from warranty. Warranty services neither prolong nor renew the period of warranty.
Warranty, Repairs, or Parts Question?
U.S Residents Only:
If you believe your ORTOVOX product is defective, requires a spare part, or repair services, please go to our warranty form
Canadian Residents Only:
If you are located in Canada and you have a warranty claim, please email
Timing for Repairs
Turnaround time once Deuter USA, Inc. (Distributing ORTOVOX) receives your products can vary depending on the season. During our peak season, November – March, repairs can take four to six weeks once we receive the product. For faster turnaround, please consider sending your products back during the spring and summer months.
Shipping Policy
Deuter USA, Inc. (Distributing ORTOVOX) will cover the shipping from our warranty location (ground shipping) for all items covered under warranty. Customers are responsible for getting the product to the Deuter USA, Inc. warranty department and expedited shipping requests for returned goods.
Tracking and Insurance for ORTOVOX products
We strongly recommend that all returns sent to Deuter USA, Inc. have a tracking number and are insured. Deuter USA, Inc. cannot accept responsibility for shipments that did not arrive or are damaged and uninsured.
General Information
For additional information concerning warranty, parts, or repairs please contact our warranty department via email .
