Warranty processing
Avalanche transceivers
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Avalanche transceivers are rescue devices, which need to be fully functional as they may be crucial for saving lives. Therefore it is essential to return your transceiver for a factory service according to the date indicated on the test seal.
We suggest that you send your transceiver back during the summer months to ensure that you have a fully tested device at the beginning of the winter season.
Within the USA please send your unit for warranty/repair via UPS only to:
USA:
Warranty/Repair Dept.
ORTOVOX USA, Inc.
455 Irish Hill Road
Hopkinton, NH
03229
For USA Warranty questions, contact:
In other countries please turn to the ORTOVOX representative of your country.
Warranty:
Within the period of warranty, faulty parts will be repaired or replaced free of charge. Defects caused by wear and tear or improper use (like battery leakage, liquid in the casing,…) are excluded from warranty. Earphones and batteries are also excluded from warranty. Warranty service neither prolong nor renew the period of warranty.
Basically, there are two return options both of which result in you receiving a report containing technical information:
Service:
After expiry of the 5 year factory warranty, we recommend that your device is serviced, and thereafter every two (2) years.
What is done?
inspection of functions for transmitter and receiver inspection and, if necessary, exchange of seals inspection of battery contacts and battery capacity and, if necessary, exchange of batteries (replacement of batteries will incur an additional charge, the old ones will be returned to you) test of earphone connection (earphone itself is not checked visual inspection of casing for cracks (if we find cracks, the device must be exchanged, see REPAIR). new sticker for recommended date of inspection
There will be a charge for each service once the warranty period has expired. Service price list
Repair:
If your transceiver needs to be repaired, it will be exchanged for a rebuilt device of the same model and year. This repair is intended for any f1 classic, f1 focus, m1 and m2:
totally new transmitting and receiving circuits new batteries new casing new contacts
We issue a repair warranty of 12 months on this renewed device. There will be a charge for repairs once the warranty period has expired. Service Price list
Exception to above: ORTOVOX m1 update
You can “update” your m1 into a new m2 (colour petrol). Service Price list
We offer you a bulk discount as follows:
For more than 10 units: 5% For more than 20 units: 10% For more than 40 units: 15% 
We suggest that you send your transceiver back during the summer months to ensure that you have a fully tested device at the beginning of the winter season.
Within the USA please send your unit for warranty/repair via UPS only to:
USA:
Warranty/Repair Dept.
ORTOVOX USA, Inc.
455 Irish Hill Road
Hopkinton, NH
03229
For USA Warranty questions, contact:
In other countries please turn to the ORTOVOX representative of your country.
Warranty:
Within the period of warranty, faulty parts will be repaired or replaced free of charge. Defects caused by wear and tear or improper use (like battery leakage, liquid in the casing,…) are excluded from warranty. Earphones and batteries are also excluded from warranty. Warranty service neither prolong nor renew the period of warranty.
Basically, there are two return options both of which result in you receiving a report containing technical information:
Service:
After expiry of the 5 year factory warranty, we recommend that your device is serviced, and thereafter every two (2) years.
What is done?
There will be a charge for each service once the warranty period has expired. Service price list
Repair:
If your transceiver needs to be repaired, it will be exchanged for a rebuilt device of the same model and year. This repair is intended for any f1 classic, f1 focus, m1 and m2:
We issue a repair warranty of 12 months on this renewed device. There will be a charge for repairs once the warranty period has expired. Service Price list
Exception to above: ORTOVOX m1 update
You can “update” your m1 into a new m2 (colour petrol). Service Price list
We offer you a bulk discount as follows:
